Fidelity ADT and ER24 come to the rescue of Birchleigh resident

On 14 October at around 21:00 Fidelity ADT received an urgent phone call from a resident in Birchleigh saying her son was in desperate need of medical attention.

“We immediately contacted our medical partner ER24 and dispatched a Reaction Office to the scene,” says Renee Coltham, Community Development Manager Fidelity ADT.

The child was suffering from an allergic reaction and Officer Villford Kwinika kept the area secure while the paramedic from ER24 attended to the child. “Fortunately, due to the quick response time of both the Officer and the paramedic, the child was treated and is doing well,” says Basson.

She mentions that its important to remember that medical assistance is but a call away for Fidelity ADT customers. “Often people only associate security providers with security emergencies but we do offer free medical assistance too through our provider partner, ER24,” she says.

Commenting on the partnership, Charnel Hattingh, National Communications and Marketing Manager Fidelity ADT, says, “Providing value-added services to our core security offering is an important touch point for our customers. ER24 operates from 59 bases throughout the country and boasts a comprehensive team of fully-trained paramedics, to make sure families get the help most needed during a medical emergency or life-threatening situation.”

She says the medical support is available to customers 24 hours a day. This includes emergencies at home as well as offsite, through an innovative mobile app – Fidelity ADT FindU – which connects customers to armed response and medical assistance when they are out and about.

Hattingh says the medical service also includes telephonic trauma counselling; critical incident management and emotional support and access to emergency medical assistance. Face-to-face counselling is also available but on a pay-on-use basis.

“Unfortunately, with the violent profile of crime in our country, medical support and counselling has become an increasingly integral part of our service offering,” she concludes.

Should you require urgent medical assistance, please contact the Fidelity ADT control room on 086 12 12 401.

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